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Security & Privacy Policy

Ur Computers And Mobiles respects your privacy and your desire to understand how your information will be handled and used. This Privacy Policy explains how we collect, use and store your information. Using your information in a way that you are comfortable with and keeping your information secure is an integral part of the luxury retail experience we aim to provide. Urcomputersandmobiles will ensure that all information-protection and customer-legislation standards are met when handling any of your personal information.

What information we collect, and how we use it?

We only collect and use information about you to provide you with a great shopping experience. You provide us with your information directly when you make a purchase, sign up to our newsletter, shop online, use our app, or register for a competition.
We may analyse the information that you supply to us help us segment and understand our customers and help us provide you with a more personalised experience.
We will not share your personal data with third parties except to deliver your order as we use third parties like Royal Mail and Hermes for our deliveries and will need to share your contact information with them for this purpose.

Information Collected When You Make a Purchase

When you make a purchase at any of our retail outlets or online, we will collect necessary information about you to ensure we can fulfil your order or chosen service.
If you choose to pay by card, we will need to collect your payment information in order to process payment. We may ask for additional information from you for a number of reasons: for example, to prevent fraudulent transactions; to comply with anti-money laundering obligations for high-value transactions; or to ensure that we comply with our legal obligations such as age restrictions applicable to the sale of guns, knives or alcohol, or the legal requirement to share your details with TV Licensing when you purchase a television.
When you place an order with Urcomputersandmobiles for products or services that will be delivered, collected or provided at a later date, we will need to take additional contact details and delivery information from you so that we may complete your order. We may use third-party couriers to deliver your order and will need to share your contact information with them for this purpose.

Shopping Online

When you visit Urcomputersandmobiles.co.uk, we collect information about your device to help drive innovation and improve user experience. Information can be collected through your IP address or through cookies placed on your device. Some cookies are needed for the proper functioning of the website. Cookies are used for purposes including the storage of items in your shopping bag; the recognition (anonymous) that you are signed in; and the determination of your currency, dependent on preferred delivery location.
Other cookies are used for analytic purposes which help us understand how and when you first visited our site, the frequency of your visits and the duration of time spent on our site. We also use cookies to track your journey around the site and ensure that our email marketing invite pop-up is displayed at the most appropriate time. This technology allows us to remember you, so if you have previously visited the site, we are able to recognise you as a returning visitor. If you have already signed up to receive marketing emails, you will not see the pop-up unless you disable the relevant cookie. We try to join up details of our relationship with you in-store and online in our records, even if you use different devices online.
Finally, some cookies are used to provide you with personalised advertisements when you visit other selected websites, following your visit to Urcomputersandmobiles.co.uk. These advertisements will be in the form of ‘banner advertising’ and will show you products that we believe you will be interested in, based on your browsing history on our website.
For more information about how Urcomputersandmobiles uses cookies, please refer to our Cookie Policy .
When you make a purchase on Urcomputersandmobiles.co.uk, we will collect information about you to fulfil your order or chosen service; this information includes your name, contact details and delivery address. You will be offered the opportunity to use our Guest Checkout path or to create an online account on our website. In order to register an online account, we will ask you for your name and contact details. You will also be asked to create a password and have the option of linking your Urcomputersandmobiles Rewards membership. Once you have created an account, this will serve as a platform to update your marketing preferences through the Preference Centre.

Managing Your Marketing Preferences

At any point that you interact with us, you may be given the opportunity to opt in to receive Urcomputersandmobiles marketing communications. We will only send you marketing communications when you have consented to receive them, and we will do so using your preferred channels of communication. If you have not updated your marketing preferences in two years, we will contact you to remind you that you can opt out of receiving marketing communications at any time:
- In cases where you have not made a purchase with Urcomputersandmobiles during this two-year period, we will only continue to send you marketing communications if you expressly tell us to do so. If you do nothing, then we will stop sending you marketing communications.
- If you have made a purchase with Urcomputersandmobiles during this period, we will continue to communicate with you in the same way until you tell us otherwise. If you do nothing, we will assume that you are happy to continue receiving marketing materials from Urcomputersandmobiles in the same way.
We will send you marketing material that we believe you will be interested in based on your previous spending behaviour. You may not receive all types of communications that you have chosen to receive. To understand more about the criteria we use to determine which marketing communications you receive, please contact our Customer Service team.
If you have given us your email address or mobile phone number and agreed to receive marketing communications from us, we may supply this data to digital advertising or social media companies, including Facebook and Google. These companies work on our behalf to identify individuals with similar characteristics to our customers, and they provide these individuals with advertising content from us. We may also work with these companies to target or retarget you directly with advertisements that we believe you will be interested in.
The data we provide to these organisations is limited to email address or mobile phone number and is always provided in an encrypted format. We use your personal data in this manner as it is in our legitimate interest to advertise to potential new customers.
This use of your personal data constitutes profiling. If you would prefer not to see targeted advertising from us on social media, please refer to the instructions provided by Facebook or Google, or contact our Customer Service team for advice on how to opt out.

Security Policy

Security of our website is of utmost importance to us. Our site uses encryption technology to protect sensitive data. We protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet. However, we cannot make absolute guarantees about the security of the information you provide over the internet, and as such, we cannot be held responsible for it.
We will never contact you by email to request personal details. For information of this nature, we will only contact you by telephone.
Never send any sensitive information, such as passwords or credit card information, via email.
In creating a password to access certain parts of our website, you are thereby responsible for keeping it confidential. Please do not share a password with anyone.



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